Customer Survey

Customer Survey

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Client Name

Date Serviced

Your Email Address

What was the purpose for contacting Dowd?
HomeownersAutomotiveLife & HealthBusiness InsuranceBondingEmployee Benefits

How did you contact a Dowd representative?
Phoned into the AgencyWalked into the AgencyContacted the Carrier directlyDowd.comDowd’s emergency beeper numberOther
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How long did you have to wait before speaking to a Dowd representative?
I was taken care of immediatelyWithin 3 minutes3-5 minutes5-10 minutesMore than 10 minutes

Was the person who greeted you courteous, efficient, and prompt?
YesNo
Comments:

Did our representative... (Select all that apply)
Quickly identify the problemAppear knowledgeable and competentHelp you understand the cause and solution to the problemHandle issues with courtesy and professionalismOther
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Were you provided with answers to your question?
YesNo
Comments:

Overall, was your experience working with a Dowd representative:
ExcellentGoodAverageFairPoor
Comments:

Do you feel you are a valued customer at Dowd?
YesNo
Comments: