Customer Survey

Customer Survey

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Client Name

Date Serviced

Your Email Address

What was the purpose for contacting Dowd?
HomeownersAutomotiveLife & HealthBusiness InsuranceBondingEmployee Benefits

How did you contact a Dowd representative?
Phoned into the AgencyWalked into the AgencyContacted the Carrier directlyDowd.comDowd’s emergency beeper numberOther

How long did you have to wait before speaking to a Dowd representative?
I was taken care of immediatelyWithin 3 minutes3-5 minutes5-10 minutesMore than 10 minutes

Was the person who greeted you courteous, efficient, and prompt?
YesNo
Comments:

Did our representative... (Select all that apply)
Quickly identify the problemAppear knowledgeable and competentHelp you understand the cause and solution to the problemHandle issues with courtesy and professionalismOther

Were you provided with answers to your question?
YesNo
Comments:

Overall, was your experience working with a Dowd representative:
ExcellentGoodAverageFairPoor
Comments:

Do you feel you are a valued customer at Dowd?
YesNo
Comments: